Delivery information

Some items may have a longer delivery time, this is usually noted in the item description.

All orders are subject to availability

NEW UK RESTRICTIONS ARE IN PLACE FROM DECEMBER 4TH

To protect our staff and customers we have implemented some changes to our delivery options and working practices in line with the new guidelines.

Standard delivery option - Your order will dispatched on our weekly dispatch service, order by 10pm on Tuesday for delivery on Thursday / Friday

Standard delivery is from £5.45 based on order total and weight, available options will be displayed at the checkout page.

If you miss the time or need something urgently please get in touch and we'll help if it's possible. Additional charges may apply.

We use UPS for most of our parcel deliveries. Some larger or very small items may be sent via another courier such as Royal mail or Parcelforce.

 

Order tracking is usually available once your order has been dispatched and you'll receive updates as your order progresses along with a link to download your PDF invoice.

Same day delivery - May be possible within London area subject to stock availability and additional transport charges. Please call or email to get a cost for a same day delivery.

If any items from your order are unavailable we will notify you as soon as possible to let you know and discuss options which may include part shipping stocked items with the remainder to follow or shipping direct from our supplier or manufacturer.

Collect in person - We are not accepting customers in person during these restrictions. Please contact us with any urgent enquiries.

International orders  VAT at the standard UK 20% rate will be charged on all international orders placed online. If you can provide your registered business  VAT / TAX number then we may be able to sell at zero VAT depending on the items ordered and the destination Country.  Please request a quotation for a zero VAT order

If your destination is not available at the checkout please get in touch, we may still be able to send your order. 

Gobo orders - shipped from stock if available otherwise usually shipped within 1 - 2 days.  We will notify you if there is likely to be any delay. Do you need them urgently? Give us a call or send us an email to check availability and request a fast track service, may incur additional costs. 

 

 

 

 

 

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