Delivery and other information
Standard delivery 1 - 2 working days. Usually next working day if you place your order by 12:00, subject to availability. ( Next day cannot be guaranteed and is subject to carrier conditions and may not be available to all areas )
Next day delivery by noon - (8am - noon) place your order by 12:00 and select this option at the checkout.
Saturday delivery - place your order by 12:00 on Friday and select the Saturday delivery option. Exclusions may apply for deliveries to some locations.
All orders are subject to availability.
Some items may have a longer delivery time, this is usually noted in the item description, we will contact you should there be any expected delays.
Standard delivery is from £5.85 and based on order weight and size, available options will be displayed at the checkout page.
If you need something urgently please get in touch and we'll help if it's possible. Additional charges may apply.We use UPS for most of our parcel deliveries. Some items may be sent via another courier such as Royal mail or Parcelforce, we will select the best option available for the service required.
How can I get a VAT Invoice? You can download a PDF Invoice from the order confirmation page. We will send you an email once your order has been dispatched, this email also includes a link to download your invoice.
Order tracking is usually available once your order has been dispatched and you'll receive updates as your order progresses.
Same day delivery - Available from our London address, subject to stock availability and additional transport charges. Please call or email to get a cost for a same day delivery.
If any items from your order are unavailable we will notify you as soon as possible to let you know and discuss options which may include part shipping stocked items with the remainder to follow or shipping direct from our supplier or manufacturer.
Collect in person - Orders can be collected in person, stocked items are usually ready within 2 hours. (During business hours only) Please contact us with any special requests.
International orders - We can send orders internationally, please contact with your order enquiry or use the quote request form. Please note that we may not charge taxes for international orders however taxes and duty may be payable locally before delivery.
Gobo orders - shipped from stock if available otherwise usually shipped within 1 - 3 days.