Please read item description as some items may have a longer delivery time.
All orders are subject to availability
PLEASE NOTE THAT DUE TO THE ONGOING COVID 19 SITUATION ORDERS ARE NOW SHIPPING ONCE WEEKLY SUBJECT TO AVAILABILITY
We use UPS for most of our parcel deliveries. Some larger or very small items may be sent via another courier such as Royal mail or Parcelforce. Tracking is usually available once your order has been dispatched and you'll receive updates as your order progresses.
Standard delivery - We aim to dispatch orders received by 11am on the same day or next working day if it's a weekend or a bank holiday, subject to stock availability. Delivery is usually next day however this is subject to courier operations. We'll send orders received after 11:00 the same day where possible otherwise they will dispatch on the next working day.
Economy delivery - For less urgent orders, usually delivered within 2 - 3 working days.
If your order is urgent please let us know - We know that sometimes things change at the last minute and you may need something urgently, we may have other delivery options available to help get your order to you in time, there may be additional charges.
Same day delivery - Usually possible within London area subject to stock availability and additional transport charges. Please call or email to get a cost for a same day delivery.
If any items from your order are unavailable we will notify you as soon as possible to let you know and discuss options which may include part shipping stocked items with the remainder to follow or shipping direct from manufacturer.
Collect in person - When placing an order to collect in person the checkout will ask for a shipping address. Just enter your billing address here and select the "collect in person" option.
International orders VAT at the standard UK 20% rate will be charged on all international orders placed online. If you can provide your registered business VAT / TAX number then we may be able to sell at zero VAT depending on the items ordered and the destination Country. Please request a quotation for a non VAT order.
Gobo orders - shipped from stock if available otherwise usually shipped within 1 - 2 days. We will notify you if there is likely to be any delay. Do you need them urgently? Give us a call or send us an email to check availability and request a fast track service, may incur additional costs.
Orders placed at the weekend or bank holiday will be processed on the next working day.