DELIVERY INFORMATION

Some items may have a longer delivery time, this is usually noted in the item description.

All orders are subject to availability

 

PLEASE NOTE THAT DUE TO THE ON-GOING COVID 19 SITUATION

ORDERS ARE NOW SHIPPING ONCE WEEKLY AND ARE SUBJECT TO AVAILABILITY

 

We use UPS for most of our parcel deliveries. Some larger or very small items may be sent via another courier such as Royal mail or Parcelforce. Tracking is usually available once your order has been dispatched and you'll receive updates as your order progresses.

Standard delivery - Orders received by 10am on Wednesday of each will be be shipped for delivery on Thursday / Friday the same week. 

Delivery by Noon option - Orders with delivery by noon option selected will be dispatched on Wednesday for delivery on Thursday by noon. Please note that we cannot guarantee this as it will be subject to courier conditions.

If your order is urgent please let us know - We know that sometimes things change at the last minute and you may need something urgently, we may have other delivery options available to help get your order to you in time, there may be additional charges.

Same day delivery - May be possible within London area subject to stock availability and additional transport charges. Please call or email to get a cost for a same day delivery.

If any items from your order are unavailable we will notify you as soon as possible to let you know and discuss options which may include part shipping stocked items with the remainder to follow or shipping direct from our supplier or manufacturer.

Collect in person - Select the local pick up option if you would like to collect in person. Collection can only be during our usual business hours Monday - Friday 09:30 - 18:30.  Please note that our hours may change due to the Covid 19 restrictions.  Please do not come to collect until we have confirmed your order is ready.

International orders  VAT at the standard UK 20% rate will be charged on all international orders placed online. If you can provide your registered business  VAT / TAX number then we may be able to sell at zero VAT depending on the items ordered and the destination Country.  Please request a quotation for a non VAT order.

Gobo orders - shipped from stock if available otherwise usually shipped within 1 - 2 days.  We will notify you if there is likely to be any delay. Do you need them urgently? Give us a call or send us an email to check availability and request a fast track service, may incur additional costs. 

 

 

 

 

 

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